Microsoft authenticator app automatically denying Sep 28, 2023 · First of all, make sure that the Authenticator app is updated and that you are using the latest version. This feature can be turned off in settings. Nowhere in the app is there a place where a code can be entered. I then deleted the app, reinstalled it, and restarted my phone and now when trying to add my business account to the Microsoft authenticator account it still crashes when I try and log in on my business' login page. 2: click the user, choose Manage multifactor authentication . It asks to get verification code from the Authenticator app, however, you haven't added the account to the app. ** 7. Apr 6, 2021 · Here’s the article once again: Back up and recover account credentials using the Microsoft Authenticator app and go to the section: Recover your account credentials on your new device. My password is long, randomly generated and unique, it is highly unlikely that it has been guessed, but it would be very reassuring to know for sure if/how these I also use authenticator with every other email and just about every app that contains valuable information; I also use different passwords for each. Experts in this category have extensive knowledge of the Multifactor Authentication and can provide tailored solutions to unique problems. Clicking any link on this interface will jump to the login interface. Now, for all Microsoft services (teams, office, the admin portal) it asks me to " approve the request to sign in with Microsoft authenticator" - but nothing shows up in the app. For your problem, may I know if the random MFA prompts appear as Microsoft Authenticator app verification? If it is the other verification method, you can visit https://aka. Oct 1, 2022 · Initially it was to add my email to outlook and when it would take me to authenticator to verify the account it would crash. It wil work. Apr 8, 2019 · Looking to user Powershell to unblock a user within Azure MFA if they get blocked. Sign in to your accounts using the Microsoft Authenticator app - Microsoft Support. however, you could provide documentation to management showing evidence of what the app is doing and is capable of doing. This occurred after switching to a new phone. Dec 27, 2021 · But it keeps asking for code Microsoft Authenticator. The connection between the account and the Authenticator was recovered in my case. If a user’s device doesn't support modern versions of Microsoft Authenticator, they can't sign with the app. I am an admin, and my authenticator app does not display a number or any way for me to authenticate - all of a sudden, it changed, and all my users used a 2-method and a phone text. You aren't required to use the Microsoft Authenticator app, and you can select a different app during the set up process. Verification code from mobile app or hardware token: The Microsoft Authenticator app generates a new OATH verification code every 30 seconds. Jan 15, 2023 · My recent activity is showing that there was first an attempt at login with wrong password, then immediately afterwards from the same IP there is a "Request denied in app" entry. It also serves as a reminder to be aware and use security measures in the digital realm. There are several ways to resolve this issue. Tips: If you're using mobile data, try switching to Wi-Fi and vice-versa. Send another request to my Microsoft Authenticator . Microsoft Authenticator Oct 10, 2024 · Thank you for posting to Microsoft Community. The problem is that I registered for my previous phone which I don't have access anymore. Oct 8, 2023 · I recently changed to a new iPhone that now has Face ID. I have had my Microsoft account for over 10 years and never had this happen before. You can then use the app to recover your information on a new device. Open the Authenticator app and accept any license terms. Visit the Apple App Store or Google Play store on your device and install the Microsoft Authenticator app. It keeps coming up with 'Request denied'. A few years ago, we released our App Lock feature in response to feedback that you wanted to make sure your app was secured by a PIN or biometric. Aug 5, 2019 · Thanks for posting in our forum. And so, I accessed to computer and found out it gets signed out also, and it asks for Code for Microsoft Authenticator. It forced me to download MS Authenticator app. When I try and open a support ticket I need to be logged into Azure but I can’t login. Scan the QR code with Authenticator app on your phone (or use the code instead by tapping "Or enter code manually") 7. Aug 28, 2018 · when we try to authenticate through Microsoft Authentication App we are not getting any Notification Or Prompt. Make sure you have the latest version installed. 5. However, this article uses the Microsoft Authenticator app. Jul 6, 2020 · For the issue or requirement about Microsoft Authenticator App, such as receiving the request, how to re-add account, etc, there is the Microsoft Authenticator App forum. Just had something odd happen recently where my Microsoft Authenticator app asked me to approve a sign in request which wasn't me which I immediately denied. Default sign-in method: Microsoft Authenticator - notification Microsoft Authenticator iPhone 14 Pro. Nov 14, 2023 · If you have the authenticator App set to your account and you don't have access any more to the device to authenticate, you have the option to recover your account credentials on your new device with the steps in the link however make sure you don't have a personal Microsoft account already set up in the authenticator app; https://support Aug 3, 2020 · We’re always listening to your feedback about Microsoft Authenticator and what we can do to make the app more secure and easier for end users. Apr 10, 2024 · Microsoft Authenticator is a multifactor app for mobile devices that generates time-based codes used during the Two-Step Verification process. authenticator app instead. I just needed to log into my outlook mail. The Microsoft Authenticator app provides an additional layer of security to your account by requiring a second form of authenti Feb 26, 2024 · Hello, I am the owner with all admin rights of an Office 365 Business Premium account and can’t add my account to the Microsoft Authenticator app. The Microsoft Authenticator app will default to gathering usage data about the app so you may see the below notification. Tap the three vertical dots at the top right, and then tap "Settings. Action required. Click NEXT. It is a school account. Oct 29, 2024 · Microsoft also periodically retires older versions of the Authenticator App to maintain a high security bar for your organization. Please help me. Common questions about the Microsoft Authenticator app - Microsoft Support Aug 14, 2023 · The notification itself has now vanished. Starting teams: Switches to authenticator app: Loads in Authenticator: Back to Teams: Back to authenticator again. Using Authenticator as a way to sign in If you have turned on passwordless, two-step, or multi-factor authentication for your account, use the following steps to sign-in: Oct 25, 2023 · This is a nightmare. Phone settings: Check that your new phone has the Microsoft Authenticator app installed correctly, and make sure the app has permission to send I had to make this email the admin account, which worked, but then I was asked to set up 2FA with the Microsoft authenticator app. Can someone help please? Jan 26, 2024 · So, we would recommend you to kindly post your query to Microsoft Authenticator support Forum via Microsoft Authenticator - Microsoft Q&A Engineers who are dedicated into Microsoft Authenticator with rich experience and more resources can then assist efficiently. Apr 17, 2020 · I'm using Authenticator app for 2FA and up till now worked fine - I would get a request in the app to confirm the number displayed in browser and then confirm with my fingerprint. If both factors (password and authentication) are on the same device, it would be easier for an We have the charity Microsoft package. 4121 on android 13) it shows "Passwordless sign-in enabled" with no option to turn it off. yesterday someone from the data team called. Apr 2, 2024 · On the app I am told to enter the numbers shown on screen into the authenticator app, which is impossible because I am currently on a screen in the authenticator app which won't let me leave unless I cancel the request to login. I can Enable, Enforce, and Disable via Powershell but I am not finding those commands for PowerShell. Valencia College OIT support staff members are also familiar with and best able to assist you if you use the Microsoft Authenticator app. Now, what we can suggest is that you may try removing first your Microsoft account from the Authenticator app and re-add it afterward. Dec 6, 2022 · Solution for App lock unable to turn it off. According to your description, you need to contact your Office 365 global admin if you want to turn off multi-factor authentication for your Office 365 account. : passwordless. Nov 20, 2024 · We are having the problem below with the authenticator app -- cannot login to either account with it and constantly get into loops of it trying to login and failing whenever we try and do anything either with the microsoft accounts or within the app. After restoring the Authenticator app from my iCloud backup, the app worked fine, that is, I could successfully unlock it to view all other accounts, After a few days, I could only open the Microsoft Authenticator app if I received an approval notification, e. After I set the app as passwordless ON it confirmed my password has been removed. Oct 21, 2024 · If the issue persists, because the query is related to the Microsoft Authenticator app, we have a separate community team, so we recommend that you publish through Microsoft Authenticator - Microsoft Q&A so that a support agent from that team can verify and provide you with the necessary information. I've had the Microsoft Authenticator for years across several phones protecting my account, and all throughout I'd see people unsuccessfully trying to sign into my account on the recent activity page, but I've never received sign in attempt notifications for any of them until just this past Christmas; I've declined 4 different attempts now Jul 8, 2023 · On my personal Microsoft account I have Passwordless sign-in disabled through the website(in the Microsoft web page - account security -additional security - Passwordless account is set to "off"). Apr 28, 2020 · I accidentally deleted the Authenticator app from my phone. This situation may happen if you added your account in the Authenticator app in previous. the app only needs permissions for camera & notifications. I am unable to register the phone again because my PC is not showing a QR code, even though the account is still logged in. lots of security checks. Oct 4, 2024 · The Microsoft Authenticator app is available for Windows Phone, Android, and iOS. I have all notifications on for the authenticator app. And, make sure that you’ll use the same email address that’s like to the Authenticator app on your old device. 4. This can be frustrating, but here are a few steps you can try to resolve the issue if you are using a Microsoft 365 Business/Education account user. Sometimes, outdated apps can cause compatibility issues. We checked log its showing Facebook website and Gtalk Block when we allow it from firewall then we are start to getting Notifications and Approve - Deny Prompt. Apr 27, 2022 · Either you log into your Microsoft Account and authorize the setting up of a second authenticator App, or you go to your single Authenticator App and sign Microsoft out of it, thus freeing up the ability to sign into an App on another device. 2. The user types the number displayed on the login page and hits approve. I recently change my phone, so I need to reauthenticate on my phone. Jun 3, 2021 · For further information, please refer to this article: How to use the Microsoft Authenticator app. It is impossible to access the account in anyway whatsoever as everything diverts you to the authenticator. The alternative is to " Use a But why, then, not all of the unsuccessful sign-ins trigger an Authenticator prompt and only some do? Yes those are unsuccessful sign ins and the reason behind why the unsuccessful sign ins triggers authenticator app to prompt is because the "hacker" has two options to hack your account, either the choose to "use a password" or " use Oct 24, 2023 · I recently bought an iphone15 pro max in which i have installed the microsoft authenticator app. I cannot ever remember setting up the authenticator app for the admin account. Apr 26, 2022 · A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Jun 10, 2023 · Hi Microsoft. If you already use the Authenticator app for other accounts: click the + button in the top right, then Work or school account, then Sign in. May 7, 2024 · To move your authenticator app and configure accounts without losing data, you need to: Go to your authenticator app. the user is prompted for a PIN or Biometric Authentication Mar 13, 2021 · I received a sign-in request message from the Microsoft authenticator app in the middle of the night. Then, check if there will be any improvements when it comes to the approval sign-in request. However I randomly get popups from Microsoft Authenticator asking me to approve access when it is not me signing in. Uninstall the authenticator app > disable your mobile password (wheather screen lock, password etc) > install authenticator app > configure now. Feb 19, 2024 · Hi everyone, I got my account blocked because someone was trying to login my account through the Authenticator, and I reported this to my school's IT service. So I denied the sign-in request (and the sky did not Jun 29, 2023 · · I can't sign in to my Microsoft account - Microsoft Support · Help with the Microsoft account recovery form - Microsoft Support · How to recover a hacked or compromised Microsoft account - Microsoft Support. ms/mfasetup to check if you’ve set up the Authenticator app correctly. We are glad to assist! Depending on the description, you can see Common questions about the Microsoft Authenticator app - Microsoft Support If you don't see an answer to your question, it is suggested to post to the Microsoft Authenticator app in the Microsoft Authenticator app forum, because your query relates to Dec 6, 2021 · Hi, Carl_HDT. Open Microsoft Authenticator. If you have any other Microsoft account sign in issues, use our Sign-in helper tool. Instead the web page asked me to enter a 2 digit code code into the app. However, there are a few things that could cause the backup not to work as expected. I assume you did not take a backup of it. We believe they would conduct in-depth research on the problem you encountered and Sep 27, 2023 · Request denied . You can also go through the FAQ - Microsoft Authenticator FAQs - Microsoft Support Note: Before you can use Authenticator as a way to sign in, you need to download the app and have already added Authenticator to your accounts. Apr 24, 2023 · Double-check that you are using the correct login information for the app. Our support staff are also familiar and best able to assist you if you use the Microsoft Authenticator app. Users cannot complete the login procedure when the Microsoft Authenticator is stuck in a login You can set up an authenticator app to send a notification to your mobile device or to send you a verification code as your security verification method. Dec 10, 2024 · Follow the prompts to download and set up the Microsoft Authenticator app. Environment: ===== Microsoft Authenticator app . Denying sign-in requests on the Microsoft Authenticator App gives us peace of mind. Need ability to use email or text message. Jul 24, 2023 · 6. Have tried reinstalling and restarting phone. Mar 14, 2023 · After when I tried to get into my account, the app wouldn't authenticate me. There is an option to use a third party authentication app however and maybe they didn't have the option when you initially set up 2FA. Last month, we expanded App Lock’s protection. So I changed it (though Microsoft says "Don’t worry. It seems like I reported my own phone and now it's blocked or something and I can't authenticate and log into my own account. The circle never stop spinning and my login attempt eventually timed-out. Have you checked the app settings for your account. Network issues: If your device is not connected to the internet, or if there are network disruptions, the authentication process might fail. app . If both factors (password and authentication) are on the same device, it would be easier for an Jul 25, 2024 · Update the app: The Microsoft Authenticator may not work properly if you are using an outdated version of the app. Open your authenticator app and copy the security code for your account; Click enter the security code link and enter the security code from step (a) You can resolve problems with Microsoft Authenticator by checking the tips in this article and reviewing some of the known errors. The authentication prompt "approve/deny", when clicked approve and used my Android device pin to complete the "approval", the app is Stuck in an infinite loop. Is there a way to view sign-in Attempts history that include the location and type of device used? ** The next steps will be performed from your mobile device via the Microsoft Authenticator app follow these instructions, and screen prompts below to continue your setup. This is part of the company's efforts to enhance security and compliance for its users. 2 days ago · You can find specialized assistance in the "Microsoft Authenticator" section at Microsoft Authenticator - Microsoft Q&A. May 25, 2023 · Yes the Authenticator can block logins but that doesn't stop them from trying to login with the password and causing me to have to get up in the middle of the night and deny the request which is why being able to force a session logout from the Microsoft account is important. I am locked out, and my entire agency is locked out. 2306. Outdated app version: Using an outdated version of the Microsoft Authenticator app can cause issues. I also tried adding the work account on the app but I cannot, simply because I need to log in to the browser and generate a QR code. Good day! Thank you for posting to Microsoft Community. 3. I've personally denied location, photos, and music files, which it does request but works fine by denying. " Note that resetting the app will remove all of your saved accounts, so make sure you have a backup of your account information before doing this. Also, for MS authenticator, see the Common questions about the Microsoft Authenticator app - Microsoft Support. I was sure I had passwordless set on in my account, I checked the app and it showed as OFF. I use a Mac with a t2 chip and I have been wondering if my computer has been compromised or if Hotmails security is just awful. Dec 29, 2023 · Since yesterday there were 2 sign in requests in my Microsoft authenticator app. We sent an identity verification request to your . When I check security it is normally foreign hacking attempts that were unsuccessful. Apr 24, 2024 · Dear bassey1 . Click Next in the dialog window after the scan, follow the instruction to enter the provided number in Authenticator app. REMOVE this dumb authenticator app that DOES NOT WORK. May 29, 2023 · Hi all So and update. The sum total of the message was: "Approve sign-in request CLJTE" When I went to the Authenticator app, expecting it would tell me what this was all about, but I got nothing. And then loops this. Jul 28, 2023 · Microsoft is the worst ever company that is against open-source and freedom. However recently everytime a request is triggered, the number flashes for second and then automatically fails to "Request Timeout" message. Jan 3, 2022 · When I try to add my account to the authenticator it asks me to open the authenticator and approve the request or enter the verification code. However in the Microsoft Authenticator app (version 6. Oct 6, 2018 · We turned off the ability to receive texts/calls and are forcing the Authenticator app. I used to use this app in iphone 13 pro and it was working fine without any problem. View details . Jan 6, 2022 · Cannot add an account in Microsoft Authenticator app on phone. Sep 6, 2022 · When I try and login into Azure my MS Authenticator is automatically denying my request. I've tried the following suggestions but they are all band-aid solutions: Check for Updates: Make sure both the Teams app and the Authenticator app on your iPhone are up to date. Oct 29, 2023 · The Microsoft Authenticator app backs up your account credentials and related app settings, such as the order of your accounts, to the cloud. Aug 22, 2022 · 11-30-2023 Latest Microsoft Authenticator App for Android I still have the same problem. Having trouble? Enter a security code from your Microsoft account or . Apr 18, 2022 · I have password free access on some devices and use the Microsoft Authenticator app to gain access to my email and apps. So I downloaded the Authenticator and logged in to my account on there, but it says to open an Authenticator app to continue even though I’m currently on Microsoft Authenticator. Aug 31, 2023 · If someone tried to sign in with your username and instead of a password login attempted for the authenticator request and you denied it, it would say "Unsuccessful sign-in" Session activity: "Request denied in app". Notes: Microsoft Authenticator is not available for PC or Mac as authenticator apps are typically designed for smartphones for security reasons. The problem is described here in length: Dec 10, 2019 · Hi SamsawOR, Thank you for your message in this forum. The user receives a notification from the MS Authenticator App on their mobile device. Oct 21, 2024 · This thread made me check,. What should i do to obtain/regenerate a new qr code, for the Authenticator app. " In the "Backup" section, toggle-On "Cloud Backup" on an Android phone, or "iCloud Backup" on an iPhone. The user enters the verification code into the sign-in interface. After they blocked my account I change my password and asked them to unblock my account, they… Apr 19, 2023 · I am having the same problem on my new phone. Oct 3, 2021 · Microsoft claims the sign-in was unsuccessful (presumably because I denied access on the Authenticator app), but I suspect that, since I received the 2FA request, my sign-in details (the password, basically) were compromised. Microsoft Authenticator is a mobile app that helps you sign in to all your accounts without using a password. 1: In the Microsoft 365 admin center , in the left nav choose Users > Active users . Try resetting the Authenticator app. Need help managing trusted devices and accounts with the Microsoft Sep 6, 2022 · I tried to use the Microsoft Authenticator app on my iPhone to log into my personal OneDrive account. mobile device, but you denied it. The problem with starting from scratch is that you need to be able to access the account so you can first turn off two-factor and then reenable it to generate a new secret you can Mar 9, 2024 · Microsoft Authenticator app generates Time-bound one-time passcodes or TOTPs for user authentication. Nov 1, 2023 · We understand your concern about being forced to install the Microsoft Authenticator app to access your business email. I am trying to sign into teams which shows i need to fill a number in the app. Jan 4, 2022 · I can’t login to my emails on outlook as it said I had to open Microsoft Authenticator and login through there. The Authenticator app does not seem to keep a history of notifications. We are happy to assist you. Head over to the Play Store (Android) or App Store (iPhone) to check if a newer Mar 22, 2023 · According to your description, initially I have tried to find some official documents, if it can provide any suitable information for Microsoft Authenticator app related scenario. . You can do this by going into the app's settings and selecting "Reset App. In logon logs in admin center, this user have logon alot of times in the same minute. The problem is that the authenticator app is already open and I do not receive any code or notification. they went away form 20 mins called me back and had reset my Authentication so then on login I was able to repeat the process to set the app up and BOOOM. But it doesnt open the empty box where i showed fill in the number in the app. No options for signing in with direct message codes. It sounds like you’re encountering an issue where the Microsoft Authenticator app isn’t providing you authentication code. Mar 30, 2021 · In this case, we suggest you contact global admin to turn off Microsoft Authenticator app for the user. Aug 25, 2023 · Yes, Microsoft has announced that starting September 19, 2023, the use of the Microsoft Authenticator app will be mandatory for all Microsoft 365 logins. The MS Authenticator app is asking that you verify your identity by using the MS Authenticator App. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. and helped me. This is causing issues when users need to re set up the account in the Authenticator app. Jul 15, 2024 · When I click "View Details", it will automatically redirected to the login page, but my Authenticator has not received any request. No matter how much they contribute to open source deep inside they are against it. Is there a reason why other Authenticator apps are not possible to be used in this case? Dec 16, 2024 · The Microsoft Authenticator app uses push notifications, which are quicker and easier to use than needing to enter a numeric code that some other authenticator apps use for authentication. Microsoft Authenticator is not available for desktop computers because authenticator apps are typically designed for smartphones for two main reasons: Security: Having the second factor of a security question on a separate device enhances security. I expected that it would ask me to enter the 6 digit code generated by the app into the web page. There is also an option on Teams that you can select if you are unable to access the authenticator app. We recommend these users sign in with an OATH verification code in Microsoft Authenticator to complete MFA. Feb 3, 2024 · I'm sorry to hear that you're having trouble with the Microsoft Authenticator app. Mar 19, 2024 · Once I did that, my phone kept switching between the Teams app screen and the Authenticator app screen. My password is safe and there is no Dec 6, 2022 · Solution for App lock unable to turn it off. If your account is Microsoft365 Work/School account and if you are an end user or if you are admin but other user has admin rights, I sincerely recommend you contact your admin and ask admin to reset the Authentication method for your account. Feb 6, 2024 · If you still not seeing push notifications in the list session in Authenticator, try swipe down in the list view to check for pending authentications, Troubleshoot problems using Microsoft Authenticator - Microsoft Support. There is another active email account that isn't the admin. Select Done to continue logging in. The Microsoft Authenticator app uses push notifications which are quicker and easier to use than needing to enter a numeric code that some other authenticator apps use for authentication. Click READY. Stay informed, stay protected! Managing trusted devices and accounts on the Microsoft Authenticator App. You could I have been trying to log in to my work account in Microsoft online but it is asking for a code from my app, however, the app is not generating a code. Just going round in circles being given a 2 digit code in outlook, go to the authenticator app and it gives me another 2 digit code and tells me to go to authenticator app and put it in. When checking the sign-in activity I saw the attempt was from Vietnam and interestingly the IP was from a VPN provider LogicWeb Inc. You mentioned “I couldnt even receieve sms nor call from microsoft on my mobile”, does it mean you cannot received any authenticator message and call when you sign in OneDrive sync client since you denied the authentication call on your phone? Aug 28, 2024 · The issue of not sending you a verification code when you authenticate in the Microsoft Authenticator app is usually related to the app's settings, device permissions, or account security settings. When I try to login to my office 365 account on other devices, after entering my email and password I am prompted to enter either the Microsoft Authenticator code or verify through the Authenticator app. Sep 13, 2024 · Hi, I am unable to login to office 365 on any other devices other than my current work laptop (previously logged in). Apr 30, 2020 · In attachments you can see how it just switches between Teams and Authenticator app. 6. g. This would have transferred the secrets the old phone had to the new phone so that the accounts were automatically configured in the authenticator on the new phone. I've set up 2FA on my Microsoft account with an Authentication App so I understand that it probably wasn't super obvious or user friendly the way Microsoft has these settings laid out. However, Microsoft has implemented this security measure to ensure the safety and security of your business email account. Aug 22, 2022 · Whenever I try to log in, the message "More information required" pops up and I need to approve sign in request from authenticator app. We suggest you post your requirement there, where would be the dedicated support teams to provide further and more efficient methods or suggestion to you. Succeeded! Good job! You have successfully configured your security information. You can enter the security code manually. 1. i'm in. szkmrso meump qpw kplob pkollgc efmuaag snmifh nffv zopctcmf gfez